Shipping policy
Shipping Policy
Last updated: October 10, 2026
At Noviloo, operated by AUREN LONDON LTD (Company Number: 17479614), we are committed to providing a clear, reliable, and transparent shipping experience for our customers.
We offer FREE SHIPPING on all orders delivered within the United Kingdom, with no minimum purchase requirement.
This Shipping Policy explains our delivery destinations, shipping costs, order processing times, estimated delivery times, tracking information, and procedures for delivery-related enquiries.
1. Shipping Destinations
Noviloo currently offers shipping to customers throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
We arrange deliveries through shipping and logistics providers. Depending on the shipment and delivery destination, carriers may include Royal Mail, Evri, or DPD.
The carrier used for your order may vary depending on the product, shipping arrangements, and delivery location.
Delivery services are available for eligible UK addresses, subject to the information and options provided at checkout.
2. Shipping Costs
FREE SHIPPING ON ALL UK ORDERS
Noviloo provides free standard shipping on all orders delivered within the United Kingdom, regardless of order value.
- Shipping Cost: £0.00
- Minimum Order Value: No minimum purchase required
- Standard Delivery: Free
- Additional Shipping or Handling Fees: £0.00
There are no additional shipping or handling fees added by Noviloo during checkout.
The total amount payable for your order will be clearly displayed before you complete your purchase.
Our free-shipping offer applies to eligible orders delivered within the United Kingdom.
3. Order Processing Time
Orders are processed during our regular business days, Monday through Friday, excluding UK public holidays.
Our standard order processing timeframe is:
1–2 Business Days (Monday–Friday)
Processing time refers to the period required to confirm, prepare, and arrange the dispatch of your order.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
4. Order Cut-Off Time
Our daily order cut-off time is:
17:00 (5:00 PM) London Time
Orders placed before 17:00 on a business day generally begin processing that business day.
Orders placed after 17:00, during weekends, or on UK public holidays begin processing on the next business day.
Please note that order processing takes place Monday through Friday, excluding public holidays.
5. Shipping and Delivery Times
We aim to deliver orders within the following estimated timeframes:
- Order Processing Time: 1–2 Business Days
- Transit Time: 4–7 Business Days
- Total Estimated Delivery Time: 5–9 Business Days
Total Estimated Delivery Time: 5–9 Business Days
The total estimated delivery time includes order processing and shipping transit.
Business days are Monday through Friday, excluding applicable public holidays.
Delivery estimates are calculated based on the applicable order processing start date and may be affected by the order cut-off time.
These delivery times are estimates rather than guaranteed delivery dates.
6. Shipping Confirmation and Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.
The email will include your tracking number and relevant shipment information where tracking is available.
You can follow the progress of your order through the shipping carrier's tracking service or by visiting our dedicated tracking page, if available on our website.
Tracking information may take some time to become available after dispatch while the carrier registers the shipment.
If you have not received your shipping confirmation or require assistance tracking your order, please contact our customer service team at info@noviloo.com.
7. Delivery Delays
We make reasonable efforts to process and deliver orders within our published delivery estimates.
Occasionally, delivery delays may occur due to circumstances such as:
- Carrier or logistics disruptions.
- Adverse weather conditions.
- Public holidays or periods of increased shipping demand.
- Incorrect or incomplete delivery information.
- Other circumstances affecting transportation or delivery services.
If your order is delayed beyond the estimated delivery timeframe, please contact us so that we can investigate its status and provide assistance.
Email: info@noviloo.com
Phone: +44 7456 059383
Where an order cannot be delivered within the agreed timeframe, customers retain their applicable statutory rights concerning late delivery, cancellation, and refunds.
8. Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check your shipping address carefully before completing checkout.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at info@noviloo.com.
We will make reasonable efforts to update the delivery information before dispatch. However, address changes may not be possible once an order has been handed over to the carrier.
If a parcel cannot be delivered due to incorrect or incomplete information supplied by the customer, additional redelivery costs may apply where reasonably incurred.
Any applicable redelivery charges will be explained before the customer agrees to a new delivery arrangement.
9. Lost, Missing, or Undelivered Packages
If your order is marked as delivered but you have not received it, or if your package appears to be lost during transit, please contact our customer service team.
Email: info@noviloo.com
Phone: +44 7456 059383
Please provide your order number and any relevant tracking details so that we can investigate the issue with the shipping provider.
Where goods are lost in transit before delivery to the customer or a person authorised by the customer to receive them, we will arrange an appropriate resolution in accordance with applicable UK consumer law.
This may include arranging a replacement shipment or issuing a refund, depending on the circumstances and your statutory rights.
10. Damaged or Incorrect Deliveries
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.
You can reach our customer support team at info@noviloo.com or +44 7456 059383.
Please provide your order number and a description of the problem. Where appropriate, photographs may help us investigate the issue more efficiently.
We will review the situation and arrange an appropriate remedy in accordance with your statutory consumer rights.
For additional details about returns, refunds, and damaged products, please review our Refund & Return Policy.
11. Customer Support
Our customer service team is available to assist with shipping enquiries, delivery updates, order tracking, and delivery-related concerns.
For assistance, please contact us using the details below.
12. Contact Information
Store Name: Noviloo
Company Name: AUREN LONDON LTD
Company Number: 17479614
Physical Address: 104 Heathfield Rd, Handsworth, Birmingham B19 1HJ, United Kingdom
Phone: +44 7456 059383
Email: info@noviloo.com
Website: https://noviloo.com
Customer Service Hours: Monday – Friday, 09:00 – 18:00 (London Time)
If you have any questions about your order or our shipping arrangements, please contact our customer support team during the hours listed above.