FAQ's
Frequently asked questions
Find answers to common questions about our products, orders and services.
Shipping
We offer FREE shipping on all UK orders, with no hidden fees or minimum spend requirements.
Our estimated delivery timeline is: Order cutoff time: 17:00 (London Time) | Handling time: 1–2 business days | Transit time: 4–7 business days | Estimated delivery: 5–9 business days. Please refer to our Shipping Policy for full details.
Once your order has been dispatched, you will receive a confirmation email with tracking information. If your order has not arrived within 3 business days after the estimated delivery date, contact info@noviloo.com for assistance.
Check your tracking link for the latest updates. If you need further help, contact our support team with your order number.
Payments & returns
We use secure payment processing to help protect your personal and payment information. Your payment details are handled by our payment providers.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay, subject to availability at checkout. Payments are processed in British Pounds (£ / GBP).
We offer a 30-day return window from the date of delivery, subject to our Return & Refund Policy. Please contact info@noviloo.com before returning an item.