Payment Policy
At Noviloo, we aim to make purchasing smart technology and everyday gadgets simple, convenient, and secure. This Payment Policy explains the payment process, accepted payment methods, order confirmation, and how payment-related issues are handled when you shop with us.
1. About Noviloo
Noviloo is operated by AUREN LONDON LTD.
Company Details
- Store Name: Noviloo
- Legal Company Name: AUREN LONDON LTD
- Company Number: 17479614
- Business Address: 104 Heathfield Rd, Handsworth, Birmingham B19 1HJ, United Kingdom
- Email: info@noviloo.com
- Phone: +44 7456 059383
2. Accepted Payment Methods
The payment methods available for your purchase will be displayed during checkout.
Depending on availability, these may include debit cards, credit cards, digital wallets, or other payment options supported by our payment providers.
Please review the available options before completing your order. Noviloo does not guarantee that every payment method will be available for every order, destination, or device.
3. Payment Processing
Payment is generally required at checkout when placing an order, unless an alternative arrangement is expressly offered.
When you submit your payment details, your transaction may be processed by a third-party payment service provider. Payment authorisation and verification are subject to the provider's procedures and your financial institution's requirements.
Your order may not be confirmed or processed until the required payment authorisation has been received.
If your payment is declined or cannot be authorised, please verify your payment details or contact your bank or payment provider. You may also select another available payment method.
4. Pricing and Currency
Product prices and any applicable delivery charges will be displayed on the website or during checkout before you complete your purchase.
The currency used for your order will be shown during the shopping and checkout process.
If you pay using a card or account denominated in another currency, your bank or payment provider may apply currency conversion rates or additional transaction fees. These charges are determined by your provider and are not controlled by Noviloo.
Please review the final order total carefully before submitting your payment.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation by email using the address provided during checkout.
The confirmation will generally include your order details and the amount charged or payable.
If you do not receive a confirmation, please check your spam or junk folder. If it is still missing, contact us at info@noviloo.com.
An order confirmation does not remove any rights you may have if an order cannot be fulfilled.
6. Payment Security
We take payment security seriously and aim to provide a secure checkout experience.
Where payments are processed through third-party payment providers, your transaction is handled in accordance with the relevant provider's security procedures and applicable requirements.
Please do not send your full card number, security code, password, or other sensitive payment credentials to us by email or telephone.
If you suspect unauthorised activity involving your payment method, contact your bank or payment provider promptly and notify us if the activity relates to an order placed through Noviloo.
7. Failed, Declined, or Pending Payments
A payment may fail, be declined, or remain pending for several reasons, including incorrect payment details, insufficient funds, bank verification requirements, or temporary technical issues.
If this happens, we recommend that you:
- Check that your payment details are correct.
- Confirm that your bank or payment provider has not blocked the transaction.
- Complete any required verification steps.
- Try another payment method available at checkout.
If money appears to have been deducted but your order has not been confirmed, please contact us with the relevant order details. We will review the situation and assist where possible.
Pending authorisations and the time required for funds to be released are generally managed by your bank or payment provider.
8. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us at info@noviloo.com.
Include your order number, the dates of the transactions, and the relevant amounts. For your protection, do not include your full payment card details.
We will review the information and work with the relevant payment provider where necessary to investigate the issue and arrange any appropriate correction or refund.
9. Refunds and Payment Reversals
Approved refunds will generally be issued to the original payment method unless another method is agreed where legally permissible.
The time required for a refund to appear in your account depends on your bank, card issuer, or payment provider.
Refund eligibility and processing will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Nothing in this policy limits any statutory rights you may have to a refund or other remedy.
10. Promotional Codes and Discounts
If promotional codes, discounts, or special offers are available, their applicable terms will be displayed alongside the offer or on the relevant website page.
Some promotions may have restrictions, expiry dates, minimum purchase requirements, or product exclusions.
Please ensure that any eligible discount has been applied correctly before completing your purchase. Unless the applicable promotional terms state otherwise, discounts cannot be applied retrospectively to completed orders.
11. Taxes and Additional Charges
Any applicable taxes or additional charges included in your purchase will be shown during checkout where required.
For international orders, additional import duties, customs charges, or taxes may apply depending on the destination and applicable arrangements. Please refer to our Shipping Policy and any information provided at checkout for further details.
Any fees charged by your bank or payment provider, including foreign currency transaction fees, are determined by that provider.
12. Suspected Fraud or Unauthorised Transactions
To protect customers and our business, transactions may be subject to payment verification or security checks.
Where a transaction raises legitimate security concerns, we may need to request appropriate verification, delay processing, or cancel an order where permitted by law.
If you believe an order or transaction has been made without your authorisation, please contact your bank or payment provider immediately. You may also contact us so we can review any related order.
13. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment methods, service providers, business practices, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
The terms applicable to a particular transaction will be determined in accordance with applicable law and the arrangements agreed when the order was placed.
14. Contact Us
If you have questions about a payment, charge, refund, or transaction associated with a Noviloo order, please contact us.
Noviloo Customer Support
- Company: AUREN LONDON LTD
- Address: 104 Heathfield Rd, Handsworth, Birmingham B19 1HJ, United Kingdom
- Email: info@noviloo.com
- Phone: +44 7456 059383
- Customer Service Hours: Monday–Friday, 09:00–18:00 London time
When contacting us about a payment, please provide your order number and a brief explanation of the issue. Never share your full card number, security code, or account password.
Noviloo — Smart Technology. Simpler Life.